How can we help you?

Do you have a question about our services or our company?
See our F.A.Q. below or contact us directly via the contact form.

Frequently Asked Questions

I am a professional in the food sector, how can I buy your products?

Become a customer in only two steps:

  • First fill out the form.
  • A member of our sales team will get back to you as soon as possible to finish your account opening process and to answer to your questions.
I am an individual and I want to order your products, how can I do so?

We are a wholesale supplier. We are sorry but our products are not accessible to individuals.

I completed and sent the form to open a customer account on your website, is my account open?

Your customer account will only be officially created when you receive a confirmation from one of our sales team members.

I am a professional in the food sector, how can I place an order?

To place an order, you must first create a customer account. You can find the steps to follow here.

Once you have received the confirmation of your customer account creation, you can place an order by phone or by email with our sales teams and our customer service.

What are your general terms and conditions of sale?

Our general terms and conditions of sale vary according to countries and regions. They are available in each of our catalogs or by simply asking the sales representative for your area.

I am a food manufacturer; how can I contact the purchasing department?

You can contact our purchasing department via the contact form, by checking the “supplier” box in the first question.

Which countries do you ship to?

You can consult the map of our distribution network.

If your country is not mentioned, contact us via this form.

Do you have kosher / halal / organic / MSC / gluten-free / GMO-free / vegetarian products?

Kosher / halal / organic / MSC / gluten-free / GMO-free / plant-based alternatives products are mentioned in our catalogs or by simply asking the sales representative for your area.

Do you sell specific kitchen equipment, such as equipment, utensils, dishes, etc?

You will find all our non-food products available for sale in our catalogs.

I need specific products that I cannot find in your catalog. How can I get them?

Contact your sales representative to discuss with him/her the possibility of finding the products you are looking for.
If you are not yet a customer, apply for an account here.

Can you advise me on sake?

To find out all about our sakes, visit the L’Atelier du Saké website, the Foodex group entity dedicated to training and promoting sake. Our sales representatives and our sake sommelier can offer you personalized trainings and tastings upon request.

What recipes can I make with your products?

Find our recipe ideas and preparation tips in our recipe section.

I would like to see job offers, apply, or submit an open application, what is the procedure to follow?

Thank you for your interest in our company. You will find here all the information related to recruitment.

On which social networks can I find you?

You can find the Foodex group’s news on Linkedin.

You can also follow the different subsidiaries of the Foodex group on Facebook and Instagram.

Write us

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